Community Coordination Centres
Single point of access for community home health and social services for better care coordination
[AGPs click here for contact details]
The Single Electronic Referral System (SERS) is now live for acute in-home escalation of care (eg packages of care, night sitting, etc). Behind the SERS sits the Community Coordination Centres and operates from 8am to 8pm and is be open for referrals from GPs, 111 and SWAST.
If urgent, mark this on the form as 'admission avoidance' to receive a call back from the CCC team within 30mins.
Non-urgent referrals may be still submitted outside 8am to 8pm and these will be processed the next day.
The Community Coordination Centres will facilitate place-based triage for community teams.
This service replaces all referral forms into community home services, except for children's services, mental health and primary care.