Bed Bureau

Single point of access for community bedded care (residential home, nursing home, hotel) for better care coordination

Single eReferral Form (SERF) form available here

[AGPs click here for contact details]

The Single Electronic Referral System (SERS) is now live for escalating to residential care (eg residential care homes, nursing homes, hotels, etc). Behind the SERS sits the Bed Bureau and operates from 8am to 8pm and is be open for referrals from GPs, 111 and SWAST.

Non-urgent referrals may be still submitted outside 8am to 8pm and these will be processed the next day.

The Bed Bureau facilitate health and social assessment for residential placement.


This is not for community hospital beds which currently all need to be admitted through a CATU. For this please discuss with the Acute GP service.

This service replaces all referral forms into community hospital services, except for children's services, mental health and primary care.

Please see the here for more information on how to use the SERF.