Oxygen now has to be ordered through the Home Oxygen Portal
You then need to complete part A and submit the form.
IF YOU WOULD LIKE OXYGEN DELIVERY <4HOURS please call the HCP line (8.30am-5pm) 0808 202 2099
HOOFs received before 5pm standard delivery is 3 working days, next day is next day. If after 5pm orders are processed the following day ie and extra day on these timings.
Other helpful contacts:
NHS Kernow home oxygen lead Robin Hall 07825 073323 (manned 24/7 during current lockdown)
Medicines related queries email@example.com
Air Liquide issued a statement regarding Covid patients, the relevent parts being:
- There are currently no issues with the supply of ambulatory cylinders and whilst we recognise that there will be a reduction in ambulatory assessments, we are also aware that going forward demand may increase significantly to treat COVID19 patients. We would therefore ask you at this time to consider alternative modalities to cylinders (Portable or Transportable concentrators) and/or to put a minimum number of cylinders on the patient's HOOF. Your local Respiratory Advisor will be able to support you in their decision making if required.
COVID19 Clinical Code Portal:
- We have introduced a COVID19 clinical code to the HOOF in the Portal. Please use this ONLY if oxygen is being initiated short term due to the patient having COVID19. If you are submitting a new HOOF for an existing patient and you are aware that they have symptoms or have been diagnosed please use the notes box to inform us."
It is not expected that oxygen is necessary in all EoL care and where possible use for supportive management with curative intent should have priority
Ordering ambulatory oxygen
ONLY resp nurses or specialist teams who have received training from Air Liquide are able to order ambulatory oxygen. Please consider a referral to these teams if you feel this may be necessary.